Poinsettia Palms

**Check-in time is 4pm / Check-out time is 11am.

**Fort Lauderdale city ordinance quiet hours 10pm-7am.

**No unauthorized guests permitted after 12am.

**No smoking inside the house ($1000 fine)



**House Rules**


We have created this house rules sheet to preserve the integrity of your stay and future stays while also respecting the home and neighborhood! Following these rules will greatly help us as Vacation Rental hosts by making sure the home is taken care of during your stay. We understand that people are not a “one size fits all” category, so please reach out to us with any questions or concerns in this document. COMMUNICATION IS KEY!!!!


Mi casa, tu casa! But you wouldn’t intentionally damage or mess up your home, would you? We ask that you treat our property as if it was your very own as well! Please be aware of the condition of items in the house, and if you happen to notice anything broken when you arrive, please contact us to let us know. 

We also ask that you please watch noise levels at night. We love our neighbors! They’re nice, we’re nice to them, and we hope you are nice to them too! Noise ordinances for quiet time in the city/neighborhood are at 10pm, so please respect these rules. 


Check-in

Check-in time is from 4:00pm -12:00am. If you have a late/delayed flight, please let us know as soon as possible and we will be happy to work with you. Early check-ins are available upon request, however please understand that we cannot make any guarantees until the day of or before. If you are granted an early check in, the additional fees are as follows:


12:30pm check-in: $250 

2pm check-in: $150


Check-out

Check-out time is 10am. Any guest who stays after the 11am checkout time without requesting it from us previously or stays despite having their request denied will be charged an additional night’s stay and will be forced to vacate. Should we experience any cancellations or losses in our calendar arising from any check out related complications from you or any guests, you will be charged for the next booking.


*Upon checking out, please make sure that our house looks reasonably neat- just like the way you found it. Although we pride ourselves on cleanliness, we do not expect you to scrub it clean but it must be reasonably “picked up” and furniture placed as it was at check-in.


*Make sure to collect all personal belongings. Check all closets, drawers, washer/ dryer. We are not responsible for any items left behind.


Identification Required

Must be 25 and up to rent. For security purposes, please upload a copy of your photo ID within 72 hours of booking (if booking in advance) or prior to entering the premises if you have a reservation starting soon to the AIRBNB chat. Please note if this is not provided we reserve the right to cancel the reservation with no refund. 


Locals Booking With Us

If you’re a local or were a local, this information needs to be disclosed to us. Failure to do so can lead to us canceling your reservation without a refund. 


Common Concerns

By booking this home, you acknowledged that scuff marks on the wall do not constitute as an unclean/unsanitary home or a misleading/altered representation of the images online. We do have our house managers scheduled monthly to come out and retouch the paint, however, in between this timeframe, it is possible for other guests to create new scuff marks in the home. 


You further acknowledge, that the hot tub/pool (if applicable) may have sand minor debris inside. The hot tubs get drained every couple of weeks and as our guests typically enjoy the nearby beaches, sand is a typical occurrence in these areas. Pools are serviced with chemicals and provided a clean weekly, sometimes this can cause blurry water that typical clears in a few hours. The hot tubs get checked for their chemical balance in between each clean and added the proper chemicals accordingly. They get drained and refilled every two weeks. Fort Lauderdale water does have a yellow tint to it, so sometimes the water will appear discolored. (Please review the Manual Section Under “YELLOW WATER” for more information.  


Security

When you leave the property and at night, please make sure all doors are locked and secured. Even though our home is in a safe neighborhood, we take the safety of our guests very seriously.


We have a Ring Doorbell that is on 24/7 and recording. The sound level detection devices are located on the house, one in the kitchen, one outside the house near the kitchen area. 


Please note: These devices are not meant to micro-manage our guests. We do not have time to monitor or watch your every move. It is solely there to monitor any suspicious activity that will trip the alarms and cause us concern. In which case, we will check on the safety of our guests immediately. 


Items Available Upon Request

The following items may be available upon request but are not guaranteed and must be requested within at least 48 hours in advance: mosquito net, boardgames, books & reading material, children's books & games, children's dinnerware, highchair, outlet covers, table corners, window guards, bread maker, luggage drop off. Additional charges for certain items may apply.


Parking

THERE ARE FOUR PARKING SPACES AVAILABLE ON THE PROPERTY. The propery comes with a FREE tesla charger. The side of the house will have space for 2 additional spaces. Please DO NOT PARK on the grass, street, or on any neighbor’s property. We will not be responsible for any parking tickets, parking boots, or towed vehicles.


Guest Interaction

We offer self-check-in with a door code. Please keep in mind that we have the right to ask for ID, the credit card used for booking, or other forms of proof of identity and payment. We may also ask guests to present an ID. As long as your guests can confirm trip details, they too can reach out to us with any questions and concerns. 


Guest Access 

All areas of the property are for guest use unless there is a lock on it. Please do not tamper with any locks on the property unless we give our permission. All monitoring devices are not to be tampered with. This includes our cameras, noise detection devices, any previous plugged in devices that may be set with a timer for automation purposes, gateway plug-ins, and any of our locked storages/cabinets. Any violation of the above rules can result in immediate termination of your stay. 


Maximum Occupancy

The maximum number of guests is 9. However, we may be willing to accommodate additional guests for a fee of $40 per night per guest if we have the proper resources available. We cannot make any guarantees that we will be able to honor your request but please reach out to us prior to booking as we view this on a case-by-case basis.


Unauthorized Guests  

Although we do not mind if you invite a friend or 2 over to visit, there are no unauthorized guests allowed to stay overnight. Please do not allow extra guests to sleep at the house unless it was previously agreed upon from us when you booked the rental. All overnight guests must be listed with the booking. Any unauthorized guests will result in a direct violation of our house rules, and we reserve the right to cancel the stay immediately without any refunds. 


Parties & Events

While we are all about having a good time, WE STRICTLY PROHIBIT ANY PARTIES OR EVENTS. This is to preserve the quiet neighborhood we’re in. Keep the party for the Las Olas night scene. You can be as loud as you’d like there. Music must be kept to a non-disturbing level during quiet hours and any conversations should be had inside the house, not near the street, front entrance, or even the patio/balcony areas. Please be mindful of the city-wide quiet hours from 10pm-8am and make sure that extra guests leave by 12am. We greatly appreciate your compliance on this as we do not want any issues with our neighbors or the city. Please understand that any reports or evidence of a party or organized event taking place will be an automatic forfeiture of your stay without a refund as you will be in direct violation of house rules.


Unruly Guests

We want everyone to have a good time in our home, but we have definitely had an experience with a large group that we gave multiple chances to, that still apologized to us and continued to turn around and be a nuisance to the property and our neighbors. Therefore, we have revised our rules to prevent an incident like that from ever repeating itself again. 

 

Please be advised that at the first mention of any complaint, evidence of rule violation, noise disturbance, or any other unruly behavior will result in your FIRST & FINAL WARNING. If necessary, we will dispatch security to relay any warnings or the hosts will contact you directly. Please note that any costs associated with the dispatch of security will be charged to the guest. Upon the SECOND complaint, noise disturbance, or unruly behavior, your entire group will be asked to vacate the property as you are in direct violation of our house rules. Your group will have 30 minutes to an hour to gather your belongings and exit the premises. In this process, we may invoke the assistance of local law enforcement officers. 


Security Guard

Should we have to dispatch security to enforce, warn, evict, or for any other warranted reason to our residence at the time of your stay, we will pass along any fees associated with the dispatch to you. Fees passed along to you will still be your responsibility even if you end up being removed from our residence.


Toilets

Part of being in Florida is understanding the sensitive nature of plumbing in a tropical environment. Pipes can clog easily and lots of homes are on septic systems. PLEASE DO NOT FLUSH PAPER TOWELS, TAMPONS, WIPES OF ANY SORT (NOT EVEN “FLUSHABLE” ONES), SANITARY NAPKINS, OR ANYTHING OTHER THAN TOILET PAPER.


Tropical Bugs

We do our very best to keep any unwanted creepy crawlies from joining your group! This includes a monthly treatment to exterminate any bugs! Yet and still, we are in Florida and you might still see a spider in a corner, June bugs trying to fly in, and the occasional roach that will try to dry off after a rainy day. Please keep in mind, this doesn’t mean there’s an infestation, just a couple unfriendly critters wanting in on your fun! Either way, please let us know if you encounter them and we will try to get to it as soon as possible.


Pool

Our pools get serviced weekly every Wednesday. It’s a bit larger than a plunge pool, so if you or a previous guest overdoes it on the sun screen, you might start to see a film or foam start to form at the top of the pool. Additionally, there's a lot of trees above the pool area so it may get filled with  tree debris rather quickly. We can always call our pool guy to come out sooner and service the pool, but please keep in mind, it’s not guaranteed.


Smoking

There is to be NO SMOKING inside the property. Smoking is allowed outside on the patio (please utilize ashtrays - do not toss butts in the patio or rocks & PLEASE CLOSE ALL DOORS) or outside of the home. Any burn marks on outdoor furniture or evidence of smoking inside the home (ie smells of smoke, ashes, burns, etc) will cause for an automatic smoke remediation fee of $1000.


Children’s Safety

Children are always welcome! After all, we have our own offspring! However, please keep your children safe. Our home is not childproofed. There is no pool barrier and we do not recommend using the jacuzzi tub for children.


Pets

YES! We have finally decided to allow pets into our home. There will be a $20 flat fee per night per pet. We do not have a weight restriction or type of pet restriction. Maximum of 3 pets per stay. Please ensure that you are following all local, state, and federal laws pertaining to your pets. 


Please ensure that you clean up after your furry family members. We will apply an excessive cleaning fee to unreasonably dirty homes. We do have a designated "Potty Area" for your pets in the backyard. However, it is YOUR responsibility to pick up after your pets. We want all of our guests to enjoy our patio without stepping on any unwanted surprises. 


Please ensure that your pets are never left unattended outside even if the gate is locked. Please ensure that your pets are not creating a noise disturbance during your stay. If we receive more than 3 complaints, it may result in the termination of your reservation without a refund. 


Trash

All trash is to be bagged and put in waste bins provided near the front entryway. The black bin is for all trash and the blue bin is for recycling. Please do not overfill trash in either of the bins. This can be easily avoidable by moving the bins to the street the night before/morning of trash pick-up. Trash days are Mondays and Thursday while recycling is Thursday only. If you are staying on these days, we ask that you PLEASE bring out the trash bins to the street to be collected. You will find trash bags under the kitchen sink. When the trash can is full, please remove the trash and take it to the trash bins. Please make sure all small trash cans have a bag liner before putting trash inside. Any excess trash, waste, or any other mess resulting in additional cleaning will be charged an additional cleaning fee of $300. 


Inspections

While we respect the privacy of our guests, we maintain that we have the right to inspect the premises without prior notice at any time to enforce the terms of this agreement. We do this in the event that any guests are in violation of our house rules or in the event that we need to send out someone to tend to immediate home repairs. Should any guests violate any of the terms of this agreement, the reservation will be terminated immediately and no refunds will be given. The guests waive all rights to process if they fail to vacate the premises upon termination of their stay. The tenants shall vacate the premises at the expiration time and date of this agreement.


A/C system

Our unit is controlled by Nest. It can be controlled directly from the device or remotely by us. Nest also learns as it goes! This means, based on prior usage, it may begin to assume preferences. Please keep the a/c levels at appropriate temperatures throughout your stay and keep doors and windows closed while in operation as humidity accumulation can cause freezing of units and disfunction. If you have a desired temperature that you would like the house at prior to checking in, feel free to message us and we will do our best to accommodate your preference.


Internet/Cable

There is no Cable TV, however we do have high-speed internet throughout the house and each TV is set up with the most common streaming apps. No refunds shall be given for outages, content, lack of content, or personal preference with regards to the Wifi. 


Lost and Found

Oh no! You left something behind? We’ve been there! Valuable items left behind by guests will be held for the guest and every reasonable effort will be made to contact the guest for the return. After 60 days - items not claimed/retrieved, will be considered forfeited. 


Fireworks

All guests agree that there will be absolutely NO USE of fireworks or any other explosives anywhere near the property.


Home Use

All guests shall use the property for legal purposes only and other use, such as but not limited to, illegal drug use, abuse of any person, harboring fugitives, etc, shall cause termination of the agreement with no refund of stay or deposits.


BBQ Grill

Any guests who plan to use our BBQ grill are welcome to do so, but please only use it if you are familiar with charcoal grills. Before & after each use, make sure that the charcoal is cool.  In order to minimize a messy clean up, we ask that guests use foil and clean up the grill after use by using the grill cleaner formula provided and pouring out the drip pan. We don’t want to have grease as a fire hazard. Fire extinguisher is located in the kitchen, under the sink. The grill is clean and we’d like everyone to experience it that way! Any excess cleaning will result in additional cleaning fees. 


We cannot stress this enough! Our cleaners will charge us for additional cleaning, and we will in turn charge you.


No Daily Maid Service

While linens and bath towels are included in the home, daily maid service is NOT included in your stay. We provide starters for toilet tissue, paper towels, dish soap, garbage bags, and laundry detergent, shampoo, hand soap and conditioner. Should you need any additional items, please let us know and we will do our best to accommodate you. However, it is not a guarantee. Due to the Covid-19 Pandemic, we have been experiencing shortages of basic toiletries. We thank you for your patience and understanding in the meantime. 


False Reservations

Any reservation obtained under false pretense will be subject to cancellation and forfeiture of advance payment and the guests will not be permitted to check in to the property.


Repairs and Replacements 

It is the guest’s responsibility to immediately notify us of any issues that they incur during their stay so that repairs and or replacement may be promptly taken care of to the best of our ability.


We are not responsible for any occurrences over which we have no immediate control. These inconveniences may be but are not limited to, the following :

weather conditions, power outages, adverse weather or road conditions, or breakage of non-essential appliances, including, but not limited to, dishwasher, grill, pool heater, washer, and dryer.


*No rebate or discounts will be provided if there is a mechanical failure of any non-essential appliances, including but not limited to, the washer and dryer, pool heater, dishwasher, BBQ grill.


Commercial Photography & Filming

Must ask host prior to booking if booking is done with the intent to do any commercial photography or filming. We have the right to decline any type of photography and filming. If your request is approved, please note an additional $500 fee applies to all reservations booked with the intent to film or have commercial photography. 


Broken items 

If for any reason you break an item during your stay, please let us know immediately. We understand that accidents happen, but in order for us to fix or replace something for a future guest to enjoy, we will need to know that it is broken. We really appreciate your honesty. We take inventory of every single item in the home when it is being cleaned, including linens, appliances, towels, and decorations. If anything is missing - this will result in a fee equal to the item’s 150% replacement value.


Laundry

Feel free to use the laundry machines as needed. Use as many as you need and we will charge you for each one used after checking out.


Wash and dry a load of all used towels as well as kitchen linens such as mittens and kitchen towels prior to checking out.


Dishes 

Please load the dishwasher prior to checking out if you have used any dishes. You will find dishwasher capsules under the kitchen sink. Feel free to run the dishwasher during your stay if needed. Please do not put plastic dishes in the dishwasher as they will melt in the heat. 


Patio Furniture

We hope you come to enjoy our outdoor spaces as most of our units do have them! Please keep in mind, that a lot of our outdoor furniture are not under covered areas which means they are susceptible to normal wear and tear, bird and animal droppings (we can’t control nature), wildlife (if bugs decide to crawl or lizard decide to sunbathe), rain, dust, dirt, pollen/leave stains, etc. We’ve noticed during certain timeframes we need to wash the outdoor patio furniture cushions much more frequently than others. Please note, some items may have been discolored due to pollen/leave stains and also the suns rays. The images portraying our patio furniture may differ in person because of this. It isn’t an indication that the unit is unclean, but rather that our patio furniture has been weathered. By booking with us, you agree to these terms. 


Checking for & Report Damages/Issues

Please note that like any home, our property may have normal wear tear. We try our hardest to fix, replace, and bring back our property to its original form in between guests and reservations but sometimes it’s just not feasible and sometimes our previous guests don’t mention it to us. It’s your responsibility to let us know of any damages or issues you may have with the home or you forfeit the right to later deny any damages or make claims about the state of the home. All issues should be reported within the first 3 hours of entry. When reporting the issues please notify us with evidence of the issue. For example, broken blender: image or video showing that the blender does not function. For any claims that cannot be photographed, for example, a smell, we ask that guest (at their own expense) involve a neutral 3rd party professional to assess the home to validate their claims. Evidence of this must be supported and legitimized. 


Recording Devices & Noise Detection Devices

If you’re staying in a home of ours with any of these devices, please assume that our devices are on at all times during your stay. You can find the location of our devices under “Guest Safety.” Any and all recordings captured on our property remain our property.


Minor Differences in Rentals

Sometimes we have incidents where guests, steal, damage, stain, or break our home’s items. In these instances, we try to replace the item for the same exact item we had previously. Sometimes, this isn’t possible. Should you notice a particular decorative item in an image that is no longer there or is replaced with another decorative item, this is why. If you notice different bed sheets, or pillow cases, this can also be the reason. We’ve had a/c wall units need repair and we have temporarily replaced them with portable a/c units. Even down to patchy grass. We’ve had incidents where guests leave items on our grass and the grass dies. We mention all of this to say, that it’s possible to experience slight differences in the listing images in comparison to your in person experience. Should you want to know what the possible differences can be, please ask us prior to your visit and we will inform you. Once you book, you agree that there is a possibility of minor differences in the home. 



Contact

Poinsettia Palms
Neil and Elizabeth Dearing
+13014610635